Ignite
In the programme, this stage is the spark
Gather the problems worth solving, and where the ideas came from.
- Core action
- Identify opportunities
- Activities
- Look for the problem underneath the complaint, mine inspiration from reports, competitors, customers and fields nobody here reads, and brainstorm with judgement switched off.
- Techniques
- Brainstorming · the 5 Whys · Provocation
- Exit criteria
- One to three problems, ranked, and a bank of first ideas.
